Support

Have a question about one of our products?

Click below to submit a general or presales inquiry.

General Inquiry

Already purchased and looking for setup help?

Click below to view documentation for your product.

Knowledge Base

Can find what you need in the documentation?

Click below if you have purchased a product and still need help.

Support ticket

General & Presales Enquiry

Please use this form for any general enquiries or questions related to our products if you are thinking of purchasing. If you have already purchased a product, please use the support ticket form. You can also email support(@)sagebrandshop.com

General & Presales Enquiry
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Submit a ticket

Our support system is here to help answer questions pertaining to any Brands by Sage product installation, set up, or technical issue. WordPress, Elementor or Kadence related questions and any customisation to products is not covered under our support terms. You can also email support(@)sagebrandshop.com. For presales questions please use the general enquiry form.

Submit a ticket

Before submitting a support ticket, please verify that you have done the following:
I have searched the support docs and have not been able to resolve my issue
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This is the email address you use to log into your account on this website.
This is the order number of the purchase, you can find it in the confirmation email you received when you purchased, or in your account here
Provide the URL of the page where we can view the issue if applicable
We may need to login to solve your issue. Please provide an admin username.
We may need to login to solve your issue. Please provide an admin password.
Please provide as much detail as possible about the issue you are experiencing. If you have an image or screencast of the problem, you may also share that link here.
I confirm…
I have searched the support docs and have not been able to resolve my issue